Terms of service

Welcome to Nocteva (noctevalondon.com). These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By browsing our site or placing an order, you agree to these Terms. Please read them carefully.

1. About Us

Nocteva is an online jewellery retailer based in London, United Kingdom, selling pearl and gold jewellery direct to customers through noctevalondon.com.

2. Using Our Website

You must be at least 18 years old, or have a parent or guardian's permission, to place an order with us. You agree to provide accurate information when creating an account or checking out, and to keep your account details secure. You may not use our website for any unlawful purpose or in a way that could damage, disable, or impair the site.

3. Products & Pricing

We try to describe and photograph our products as accurately as possible, but slight variations in colour, finish, and pearl shape are natural and expected — every piece is unique. Prices are shown in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors and to change prices at any time; changes won't affect orders already confirmed.

4. Orders & Payment

When you place an order, you're making an offer to buy. We'll send you an order confirmation email, but this doesn't mean we've accepted your order — a contract is formed only once we dispatch your item(s). We may cancel or refuse an order at our discretion (for example, if an item is out of stock or we suspect fraud), in which case we'll refund you in full. Payments are processed securely through Shopify's payment system; we don't store your full card details.

5. Delivery

See our Shipping Policy for delivery areas, costs, and timings.

6. Returns & Refunds

See our Refund Policy for how to return an item and how refunds work.

7. Intellectual Property

All content on this site — including photos, text, logos, and design — belongs to Nocteva or our licensors and is protected by copyright and trademark law. You may not copy, reproduce, or use our content without permission.

8. Limitation of Liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can't legally be limited. Subject to that, we're not liable for indirect or consequential losses arising from your use of the site or products, and our total liability is limited to the amount you paid for the relevant order.