Privacy policy

This Privacy Policy explains how Nocteva ("we", "us") collects, uses, and protects your personal data when you visit noctevalondon.com or place an order with us. We are the data controller for the personal data described in this policy.

1. What We Collect

We collect information you give us directly, such as:

Contact details — name, email address, phone number, delivery and billing address
Order details — items purchased, order value, payment confirmation (we don't store full card numbers — payments are handled by our payment processor)
Account details — if you create an account, your login email and order history
Marketing preferences — if you sign up to our newsletter
Communications — messages you send us by email or contact form

We also collect some information automatically when you browse our site, such as your IP address, browser type, and pages visited, using cookies and similar technologies.

2. How We Use Your Data

Process and deliver your orders, and communicate with you about them
Provide customer service and respond to enquiries
Send marketing emails, if you've opted in (you can unsubscribe any time)
Improve our website and product range
Detect and prevent fraud
Meet our legal obligations, including tax and accounting records

3. Legal Basis for Processing

We process your data because it's necessary to fulfil a contract with you (processing your order), because you've given consent (for example, marketing emails), or because we have a legitimate business interest — such as improving our site or preventing fraud — that doesn't override your rights.

4. Cookies

We use cookies to keep your basket working, remember your preferences, and understand how customers use our site. You can control or disable cookies through your browser settings, though some parts of the site may work less well as a result.

5. Who We Share Your Data With

Shopify, our e-commerce platform, which hosts our store and processes payments
Delivery couriers, to fulfil your order
Email marketing providers, if you've opted in to marketing
Professional advisers, such as accountants or legal advisers, where necessary

We don't sell your personal data to anyone.

6. International Transfers

Some of our service providers, including Shopify, may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as standard contractual clauses.

7. How Long We Keep Your Data

We keep order and account information for as long as needed to meet the purposes above and our legal and tax obligations — typically up to 6 years for financial records. Marketing data is kept until you unsubscribe or ask us to delete it.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Ask us to delete your data
Restrict or object to certain processing
Request your data in a portable format
Withdraw consent for marketing at any time

To exercise any of these rights, email contact@noctevalondon.com. If you're unhappy with how we've handled your data, you also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.