Politique de remboursement

We want you to love your Nocteva pieces. If something's not right, here's how returns and refunds work.

1. Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have 14 days from the day you receive your order to change your mind and cancel your purchase, without giving a reason. To cancel, email us at contact@noctevalondon.com within 14 days of delivery, then send the item(s) back to us within a further 14 days.

2. How to Return an Item

Email contact@noctevalondon.com with your order number and the item(s) you'd like to return, and we'll confirm the return address and next steps.

3. Condition of Returned Items

Items must be returned unworn, unused, and in their original packaging with any tags attached, in a condition suitable for resale.

4. Items We Can't Accept Back

For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

5. Faulty or Damaged Items

If an item arrives faulty, damaged, or not as described, you're entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Email us photos of the issue at contact@noctevalondon.com within 14 days of receipt and we'll sort it out.

6. Refunds

Once we receive and inspect your return, we'll refund you to your original payment method within 14 days. We'll email you to confirm once it's processed.

7. Exchanges

We don't offer direct exchanges — please return your item for a refund and place a new order for the piece you'd like instead.

8. Return Shipping Costs

Return postage is your responsibility unless the item is faulty or we sent the wrong item, in which case we'll cover it. We recommend using a tracked service, as we can't issue a refund for items lost in transit back to us.